Help with Circava

Need account help or something fixed? Use the contact below when available. For suggestions and product confusion, signed-in members can share feedback in Settings.

Sign-in and email

Check spam for your Circava confirmation email. If you cannot sign in, reset your password. A reset link can be used only once; request a new one if it expires.

Invitations and Circles

For an expired or revoked invitation, ask a Circle Admin to send a new one. Sign in with the email address that received the invitation. If a Circle is missing, check that you selected the right Circle in the app.

Photos and data

If a photo upload fails, try a supported image under the size limit and a stable connection. Circle Admins can export Circle data in Settings. Account and Circle deletion options are also in Settings.

Importing your history

Circle Admins can analyze an ICS calendar, a public HTTPS calendar feed, a CSV or JSON file, a ZIP photo archive, or a selection of photos. Circava shows detected Traditions, dates, and media before anything is added to your Circle. Choose Traditions, years, and dated photos; skip media to import history only. Your current Circle plan and remaining capacity are shown during review. If the selection is too large, reduce it or save the import for later. Temporary sources expire after seven days. Reusing the same source does not duplicate already imported chapters. Video files can be analyzed, but cannot yet be copied.

Contact

Email support is being configured for beta. Signed-in reviewers can use in-app feedback; account lockouts require a monitored support mailbox before external invitations begin.

Do not send private Circle content, invitation links or tokens, passwords, or API keys.